Urban Choice, we understand that sometimes you may need to cancel an order. This policy outlines the terms and conditions for order cancellations.

📌 1. Order Cancellation Eligibility

You can cancel your order under the following conditions:

  • ✅ Before Dispatch:
    Orders can be cancelled free of charge before they are shipped.
  • ❌ After Dispatch:
    Once the order has been shipped, cancellation may not be possible.
    You may request a return after delivery as per our Refund Policy.

⏱️ 2. Cancellation Timeframe

  • Orders are usually processed quickly, so cancellation requests must be made as soon as possible.
  • Delayed requests may not be accepted if the order is already dispatched.

💰 3. Refund on Cancellation

  • If cancelled before dispatch → Full refund
  • If cancelled after dispatch →
    • Shipping charges may be deducted
    • Refund will be processed after return (if applicable)

🚫 4. Non-Cancellable Orders

Certain orders may not be eligible for cancellation:

  • Customized or made-to-order products
  • Clearance or final sale items
  • Bulk or special orders

🔄 5. How to Cancel an Order

To cancel your order:

  1. Contact our support team immediately
  2. Provide your Order ID and reason for cancellation
  3. Our team will confirm cancellation status

⚠️ 6. Important Notes

  • Cancellation requests are subject to approval
  • Urban Choice reserves the right to cancel any order due to:
    • Pricing errors
    • Stock unavailability
    • Suspicious or fraudulent activity

📞 7. Contact Us

For cancellation requests or queries: