Urban Choice, we aim to provide a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

📌 1. Eligibility for Refunds

You may be eligible for a refund if:

  • You received a damaged or defective product
  • You received the wrong item
  • The product is missing parts or accessories

👉 To be eligible:

  • The item must be unused and in original packaging
  • A request must be raised within 3–7 days of delivery

🔄 2. Return Process

To initiate a return:

  1. Contact our support team via email or phone
  2. Share order details and issue (with images if required)
  3. Our team will verify and approve the request
  4. Pickup or return instructions will be provided

💵 3. Refund Process

  • Once the returned product is received and inspected, the refund will be initiated
  • Refunds are processed within 5–7 business days

💳 4. Refund Method

  • Online Payments: Refunded to original payment method
  • Cash on Delivery (COD): Refunded via bank transfer or UPI

❌ 5. Non-Refundable Items

Refunds will not be provided for:

  • Used or damaged products (caused by customer)
  • Items without original packaging
  • Products returned after the allowed time period
  • Clearance / final sale items (if applicable)

🚫 6. Order Cancellation Refund

  • If cancelled before dispatch → Full refund
  • If cancelled after dispatch → Shipping charges may be deducted

🚚 7. Shipping Charges

  • Shipping charges (if any) are non-refundable
  • In case of defective or wrong product, return shipping will be covered by us

⚠️ 8. Delayed or Missing Refunds

If you haven’t received your refund:

  • Check your bank account
  • Contact your payment provider
  • If still not received, contact us

📞 9. Contact Us

For refund-related queries: